Terms & Conditions

About these terms

By using this website or placing an order with CitraPep, you agree to these terms. Please read them together with our Return & refund policy and Privacy policy.

Who can order

You must be 18 or older to order. By ordering, you confirm the delivery details you give us are correct.

Products

Each product is described on its own page — please read it, and the box insert, before ordering. Results and side effects vary from person to person. No therapeutic claims are made, and nothing on this website is medical advice. Consult a licensed physician before use. Keep out of reach of children.

Prices and payment

Prices are in Philippine pesos and can change without notice; the price you pay is the one shown when you place your order. Orders are confirmed only after we receive and check your full payment. Unpaid orders may be cancelled automatically.

Orders

We may decline or cancel an order — for example if an item is out of stock, the payment can’t be confirmed, or the details look incorrect. If you already paid for a cancelled order, we refund you in full.

Delivery

Orders are shipped by J&T Express. Delivery times are estimates and can be affected by weather, holidays or courier delays. Please make sure someone can receive the parcel.

Returns and refunds

Returns and refunds follow our Return & refund policy.

Your account and information

We handle your personal information as explained in our Privacy policy. Please keep your order links and any discount codes to yourself.

Liability

We are not responsible for how products are used after delivery, or for losses beyond the amount you paid for your order, as far as the law allows.

Changes

We may update these terms from time to time. The version on this page is the one that applies.

Contact

Questions about these terms? Contact us at support@citrapep.shop.